Get your restaurant live on Coursed

The idea

What Coursed is

Coursed reads your POS order feed and scores every table in real time against a six-step service ladder you build from your own standard: first round, apps, second round, entrées, third round, dessert.

You set what a well-run table looks like at your restaurant. Coursed shows which tables meet it and which are slipping, while the guests are still in the room and a manager can still fix it.

Prep

Before you begin

Have these ready before your setup call:

• Your POS. Coursed reads live order data from your point-of-sale. You'll need admin access, or someone on your team who has it — we'll confirm your specific POS when we set up the connection.
• A screen for the floor. Any TV, tablet, or spare laptop that can open a web browser and stay on during service. This becomes your service board.
• Your service standard in mind. Roughly when a table should get its first round, apps, entrées, and so on. Defaults are built in; you tune them in Step 4.
• About 30 minutes. Most of it is done together with the Coursed team on your first call.

Step one

1Sign up & pick a plan

Coursed starts with a 30-day pilot. You run the full product on your own service data before you pay anything. Apply at getcoursed.com and our team reaches out to set you up. No card to begin.

Once you’re set up, your restaurant gets its own board address, yourname.getcoursed.com. At the end of 30 days you decide whether to subscribe. See Pricing, billing & help for what it costs.

Step two

2Connect your POS

We do this step with you on your onboarding call. We connect Coursed to your POS and authorize it to read your order data, nothing else. Coursed only reads orders. It can’t change tickets, prices, or anything in your POS.

Once connected, the board builds itself. Order data flows in throughout service, so nobody has to keep it current.

Step three

3Put the board on the floor

Open yourname.getcoursed.com on the screen you picked and log in with the board password we set together. The board is live.

• Pick a density and size. Switch between Full, Compact, and Mini for how much each card shows, and set the text size (S–XL) to match the screen and how far away staff read it. Compact suits most wall screens.
• Filter the view. Show Open, Trouble, or Closed tables to focus on what needs attention right now.
• Leave it running. The board refreshes itself. Set the screen to stay awake during service and forget about it.

Wall display

Kiosk mode — full-screen & always-on

For a tablet mounted on the wall or the pass, lock it to the board so it runs edge-to-edge, never sleeps, and can't be swiped away from during service. Works on any recent iPad or Android tablet.

Sign the tablet in once. From a manager login, open Settings → Floor & kiosk and generate a short pairing code. On the tablet, open getcoursed.com/pair and type the code. That signs the screen in as a view-only floor board, with no password on the wall and no access to your settings. Name each screen and revoke any of them from the same page. Set the density to Compact or Mini for a wall.

On an iPad

• Keep it awake. Settings → Display & Brightness → Auto-Lock → Never, and keep the iPad plugged into power.
• Open the board. In Safari, open your board, or open getcoursed.com/pair and enter a pairing code. Optional: tap Share → Add to Home Screen for an app icon you can tap to open.
• Turn on Guided Access. Settings → Accessibility → Guided Access → On, then set a passcode under Passcode Settings.
• Lock it to the board. With the board on screen, triple-click the top (or side) button → Guided Access → Start. The iPad is now locked to the board; triple-click and enter the passcode to exit.

On an Android tablet

• Keep it awake. Settings → Display → Screen timeout → the longest option (or turn on Developer options → Stay awake while charging). Keep it plugged in.
• Open the board. In Chrome, open your board, or open getcoursed.com/pair and enter a pairing code. Optional: menu → Add to Home screen.
• Turn on screen pinning. Settings → Security & privacy → App pinning / Screen pinning → On. Open the board, open the app switcher, and pin it. Unpinning asks for your PIN, so no one can wander off the board.

Step four

4Set your service standard

The board ships with defaults, but its value is reflecting your standard. In Settings → Scoring, tune the six rungs of the ladder for each shift: how many drinks, when apps land, entrée timing, dessert. Brunch and a Friday dinner don’t score the same.

• The six-star ladder. Each rung is a moment of service. Set the per-guest thresholds so a "perfect table" means what it means in your room.
• Shift windows and timezone. Define your service periods, and set the restaurant’s timezone so the board reads the right shift, the right clock times, and the right business day.
• Board display. In Settings → Board, turn the server leaderboard on or off, choose the star shape, show discounts on the board, and (on Multi-location) match the colors to your brand.

Every Coursed subscription includes a fully customizable ladder and drink weighting — the built-in defaults are just a starting point.

Step five

5Categorize your menu

Coursed needs to know which items are drinks, apps, entrées, and desserts to score each rung. Most items sort themselves; you review and fix the handful that don’t.

• Set a whole menu group at once. Point a menu group at a category (Small Plates → Apps) and every item under it follows. No tagging item by item.
• Override individual items where a single dish doesn't fit its group.
• It sticks. New items you add in your POS inherit their group's rule automatically.

Step six

6Pace alerts included

Pace flags tables that fall behind: past a course deadline (with a buffer you set) or sitting longer than your max table time. They turn red on the board so a manager steps in before the guest notices. Pace is built into Coursed and ready to tune to your service.

When a flag isn’t warranted, like a table lingering happily over coffee, a manager clears it from the table and can reinstate it later.

Day to day

Reading the board

Here’s what your team sees during service. It reads at a glance.

Tap any table for its fire timeline, a play-by-play of what was ordered and when. A leaderboard ranks servers by how well their tables track to standard; turn it off in Settings → Board if you’d rather not rank servers.

Look back

Reports

Reports show patterns over time. Pull a date range to see how consistently your room hit each rung, which shifts run strong, and how servers trend.

• Rung completion. How often tables reached each step of the ladder — met vs. available — so you can see exactly where service tends to drop off.
• Trend over time. Your average scored out of six, tracked across the range.
• Server leaderboard. Ranked by tables that met standard. Servers with too few tables to judge fairly are held out, so small samples don’t skew the board.

Reporting and historical lookback of any past date and shift are included in every Coursed subscription.

More than one room

Multiple locations

If you run several venues, they roll up under one billing group: one account, one login, each location its own line item. You get a group address, yourgroup.getcoursed.com, with one password for the whole group.

• One login, every board. Sign in once at your group address and switch between your locations from the board — no separate password per venue.
• Each location keeps its own standard. Scoring, shifts, and menu categories are set per location; the group just ties them together.
• Cross-location reporting. Compare venues side by side from one place.

Reference

Pricing, billing & help

Managing billing. Visit yourname.getcoursed.com/account for your plan, billing status, and a button to update your card or manage your subscription. If a payment fails you'll be prompted there; the board keeps working while you sort it out.

Need a hand? Email support@getcoursed.com any time — setup questions, tuning your standard, adding a location, all of it.

Your quick-start checklist

• Applied for your pilot at getcoursed.com
• POS connected with the Coursed team
• Board open and logged in on a floor screen
• Service standard tuned to your room
• Menu items categorized and reviewed
• Pace flags tuned to your service
• Team knows how to read the stars, ⚠, and red flags